Order Management Advisor

As an Order Management Advisor, you ensure that orders are processed flawlessly, from request to delivery. Once one of our B2B representatives from our European headquarters submits a request, the process is in your hands. Based on that order, an internal order is created at your location. You verify both orders, enter the internal order, and ensure everything is correct. Once all orders are processed, you notify the European headquarters, which determines which order is shipped first.

You’ll often deal with backorders, as stock at your location is limited, making prioritization key. This means thinking ahead and quickly adapting when deliveries don’t go as planned. While customers usually arrange their own transport, you’ll handle it in exceptional cases in coordination with the logistics department. You’re also the go-to person when something goes wrong. Received a complaint? You’ll log and categorize it accurately, ensuring the right department takes action.

Your role as Order Management Advisor revolves around details, oversight, and communication. You’ll be in touch with customers, internal departments, and logistics partners, keeping everyone updated on their order status. Meanwhile, you ensure all administrative tasks are handled correctly and compliance rules are strictly followed. Since the organization operates across multiple countries, different compliance regulations may apply. But with your cool head, you make sure everything runs smoothly.